FAQ

Unfortunately we cannot take credit card payments. Our payment options include a PayPal payment.

When paying with PayPal you have the option to pay with credit card. Even if you do not have an account, there is no need to register prior to make payment. Upon clicking the payment request link, PayPal will provide easy instructions on how to complete payment.

Hope we will need be bacjk to this point, but in case you do experience something unforeseen, please contact us immediately so we can provide a solution and prevent this going forward.

You can use the PayPal payment services without the need to sign up for an account. Upon receiving the PayPal payment link, you are directed to a payment screen where you have the option to select a link “do not have a PayPal account”. Select this link to open. Following you can enter your personal information, billing address and credit or debit card information. Once completed, click the “review payment” button to review the payment details on the screen to make sure all is correct.

Most of our service suppliers require the services to be paid prior to secure the reservation. Therefore all our services are on prepaid basis in order to confirm the booking and availability of the services, such as adapted transport and guiding services.

We provide professional guide service and tour assistance  in principal European languages such as Italian. English, German, French, Spanish, Portoghese, Russian.

People are often surprised at the level of cost of a private service, so why is the price more expensive generally for a private accessible tour than a non-accessible one or group tours ?

Prices for private services that include accessible transport are often affected by the availability of transport (prices are highest where there is limited availability) and these prices vary considerably from country to country and can cost as much as 50% more than non-adapted transport . The price you pay a guide to tour is the same no matter if there is 1 person or 25 participants.

We can help you secure an accessible hotel room. Some hotels only require a credit card to secure the reservation. When that is the case, we will reach out to you and ask you for your credit card name and number, without(!) security number.

This is for reservation purposes only, not for payment.